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Last Month
🆕 Protocol Replay Card A new way to explore the device footage within your experiment, segmented by protocol step. Up to four devices can be observed at the same time and steps can be explored and selected both in list form and via the interactive timeline. Find this in the Results tab of the Experiment page for live or completed experiments. An onb
🆕 InstantStream devices Users now have the ability to use their webcam as a video source within the Lumi platform. This feature can be accessed via the LabOps device list. General Visual improvements have been made to alert banners across the app. Added support for users belonging to multiple organisations. Users can now view and switch organisation
General Fixed issue in data tables where users would sometimes find themselves on empty pages. User Onboarding Added a welcome splash screen with a video introduction for new users. The Live Experiment onboarding tour now marks as complete once finished. Added means to reset onboarding tours via the User Profile page. Device Live/Archive Shortened d
🆕 Multi-Format Data Export AI Agent data can now be exported as JSON, CSV, or an agent-specific formatted Excel report. You can find this option in both the LabOps device page’s AI Agents History table and the Experiment page’s Active AI table. General Input validation is now less aggressive – errors will only appear after an element has been select
🆕 Notifications App-wide notifications are now available for users, showing both as live pop-ups, via the notification bell menu to the right of the navigation bar. Initial notifications are “clip generation complete” and “AI agent export complete”, with plans to significantly expand this list in the near future. 🆕 Permissions An in-depth permission
General Feedback button restyled and moved to the navigation bar, beside the user menu. App-wide update revising all references to AI Monitors to rebranded term, AI Agents. Improvements to password validation - users are now informed of the 8-20 character length limitation. Removed unused close button from welcome modal. Various tooltips added for i